Last updated: October 9, 2026

Every Inkida product is printed on demand, just for you, after you place your order. Nothing sits in a warehouse, which means less waste, but it also means we handle returns differently from a traditional store. This policy explains exactly what we cover and how to reach us if something is not right.

Quick summary

• Misprinted, damaged, defective or wrong item: free replacement or refund if you contact us within 30 days of delivery with photos. No need to send anything back.
• Wrong size, wrong color choice or change of mind: not eligible for return or exchange, because each item is made to order. Please check our Size Guide before ordering.
• Cancellations and edits: possible within 12 hours of ordering, and only while your order has not started production.
• Lost packages: we file the claim for you and send a free replacement once the carrier or tracking confirms the package is lost.
• Refunds: go back to your original payment method, usually within 5 to 10 business days after approval.

Misprinted, damaged, defective or wrong items

If your item arrives misprinted, damaged, defective, or is not the item you ordered, we will make it right with a free replacement or a full refund for the affected item.

To make a claim, email us at Info@inkida.com within 30 days of the delivery date and include:

1. Your order number.
2. A short description of the problem.
3. Clear photos (or a short video) of the issue: - Print quality issue: the item laid flat, with the full design and the problem visible in one photo. - Print placement issue (off-center, too high or too low): the item laid flat with a ruler or measuring tape showing the placement. - Damaged in transit: the item and the packaging it arrived in, with the damage visible. - Wrong item, size or color sent: the item next to its label or size tag.

If several items in the same order are affected, please show them together in one photo. You do not need to return the item unless we specifically ask you to.

What is not considered a defect:

• Print placement that differs by up to 0.5 inch from the product photos, since each item is placed by hand.
• Garment measurements within 1 inch of our size guide.
• Slight color differences between your screen and the printed item.
• A faint smell or light residue on new printed garments. This is normal for direct-to-garment printing and disappears after the first wash. We recommend washing cold, inside out, and tumble drying on low.
• Small natural variations in embroidery, such as stitch texture, visible backing inside the garment, or simplified fine details.
• Wear and tear, or damage from washing or care that does not follow the care label.

Wrong size, color or change of mind

Because every item is printed specifically for your order, we cannot accept returns or exchanges if you ordered the wrong size or color, or simply changed your mind. Please check the Size Guide on each product page before ordering. If you are unsure, email us at Info@inkida.com before you buy and we will gladly help you choose.

Order cancellations and changes

Orders move to production quickly. You can cancel your order, or change the size, color or shipping address, within 12 hours of placing it, as long as it has not yet entered production. Email us at Info@inkida.com with your order number as soon as possible.

After 12 hours, or once production has started, we will still try to help, but we cannot guarantee that a change or cancellation is possible. If the cancellation is accepted, you receive a full refund.

Lost, late or undelivered packages

Late or not arrived. Tracking can take a few days to update, so please allow for the delivery times in our Shipping Policy. If your order still has not arrived 30 days after it shipped, contact us within 7 days after that so we can open a claim with our production partner and the carrier. Before contacting us, please double-check your shipping address in your order confirmation and check with your local post office, as packages are sometimes held there for pickup. Once the claim confirms the package is lost, we will send a free replacement or issue a refund.

Marked as delivered but not received. Please check around your home, with neighbors, building management and your local post office, and wait 2 business days, since carriers sometimes mark packages delivered early. If it still has not turned up, contact us within 7 days of the delivery scan and we will open an investigation with the carrier. If the carrier confirms the package was delivered to the address on the order, we are not able to guarantee a free replacement or refund, but we will do our best to help.

Incorrect address and returned packages

Please check your shipping address carefully at checkout. Our production partners do not verify addresses, so the address you enter is the address we ship to.

If a package is returned to sender because the address entered at checkout was incorrect or incomplete, or because it was refused or not collected (including at customs), we will contact you. We can reship it once you cover the cost of reprinting and shipping. If our production partner returns any funds to us for that order, we will pass them on to you. We are not able to offer a free replacement or full refund in these cases.

If a package is returned to sender because of a carrier error and the address on the order was correct, we will reship it at no cost.

Refunds

Once a refund is approved, we issue it to your original payment method. It usually appears within 5 to 10 business days, depending on your bank or card provider. Refunds cover the price of the affected item(s). If an entire order is canceled before production or confirmed lost, the shipping you paid is refunded too.

Your consumer rights

If you live in a country whose consumer laws give you additional rights (for example, the European Union or the United Kingdom), nothing in this policy limits those rights.

Contact us

Questions or a problem with your order? Email Info@inkida.com with your order number, or use our contact page. We reply within 1 to 2 business days.