How Ordering Works at Inkida: Delivery, Tracking, Returns

What print on demand means

Every Inkida piece is printed after you order, by US production partners. Nothing sits in a warehouse waiting for you, which means less waste and a piece made just for you. It also means delivery and returns work a little differently from a regular store. Here is how it all works.

How long delivery takes

Delivery time is production time plus shipping time.

• Production: 2 to 4 business days.
• Transit: 4 to 7 business days after production for the lower 48 states.
• Total: usually 6 to 11 business days from order to delivery.
• Alaska, Hawaii, Puerto Rico and US territories: usually 7 to 14 business days.
• APO, FPO and DPO addresses: usually 17 to 34 business days.

Business days are Monday to Friday, excluding US public holidays. Production can take longer around Black Friday and the December holidays, and delivery times are estimates. We currently ship to US addresses only.

Shipping cost and free shipping

Shipping is calculated at checkout from the items in your cart, and you always see the exact cost before you pay. US orders over $50 ship free, and the discount is applied automatically. Heavier items such as sweatshirts cost more to ship, so a sweatshirt and a tee together clear the free shipping line.

Tracking and multiple packages

You get a tracking email as soon as each package ships. Different products can be made at different print facilities, so an order with several items may arrive in separate packages. Each one has its own tracking email.

Changing or cancelling an order

You can cancel or change the size, color or shipping address within 12 hours of ordering, as long as production has not started. Email info@inkida.com with your order number as soon as you can. After that we will still try to help, but we cannot guarantee a change.

Returns and what we cover

• Misprinted, damaged, defective or wrong item: a free replacement or refund if you contact us within 30 days of delivery with photos. You do not need to send anything back.
• Wrong size, wrong color or change of mind: not eligible for return or exchange, because each item is made to order.
• Lost packages: we file the claim and send a free replacement once the carrier confirms the loss.
• Refunds: go back to your original payment method, usually within 5 to 10 business days after approval.

Read the refund policy and the shipping policy for every detail.

Check your size first

Because size exchanges are not possible, the size guide is worth two minutes. Pieces are unisex and true to size, and the guide suggests sizing up one for a relaxed look. If you are unsure, email us before you buy and we will help you choose. Extended sizes to 5XL are in the Plus Size collection.

Caring for your piece

A faint smell on a new printed garment is normal and disappears after the first wash. Wash cold, inside out, and tumble dry low.

Gifting

A gift message option is available, and the Gift Guide sorts ideas by person and budget. For Christmas delivery in the US, order by December 8. If time runs short, a gift card arrives by email in minutes.